GAMBARAN KEPUASAN PASIEN PADA PELAYANAN KESEHATAN PRIMER DI PUSKESMAS PASIRKALIKI KOTA BANDUNG

Fajrin Nurul Aulia, Fajrin and Supriadi, Supriadi and Achmad Husni, Husni (2024) GAMBARAN KEPUASAN PASIEN PADA PELAYANAN KESEHATAN PRIMER DI PUSKESMAS PASIRKALIKI KOTA BANDUNG. GAMBARAN KEPUASAN PASIEN PADA PELAYANAN KESEHATAN PRIMER DI PUSKESMAS PASIRKALIKI KOTA BANDUNG, 1. pp. 1-106.

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Abstract

Jurusan Keperawatan Bandung
Program Studi Sarjana Terapan Keperawatan Bandung
Bandung, Mei 2024
Fajrin Nurul Aulia, P17320120411

GAMBARAN KEPUASAN PASIEN PADA PELAYANAN KESEHATAN PRIMER DI PUSKESMAS PASIRKALIKI KOTA BANDUNG
ABSTRAK
xiv, 80 hal, 5 bab, 2 bagan, 13 tabel, 13 lampiran
Kepuasan pasien menjadi tolak ukur mutu pelayanan kesehatan. Persentase Puskesmas sesuai standar jenis tenaga kesehatan di Indonesia terdapat 56,1% artinya masih banyak Puskesmas di Indonesia kekurangan dalam tenaga kesehatan dan di Jawa Barat terdapat 52,8% artinya cukup terbatas tenaga kesehatan yang bekerja di Puskesmas di Jawa Barat. .Penelitian bertujuan mengetahui gambaran kepuasan pasien pada pelayanan kesehatan primer di Puskesmas Pasirkaliki Kota Bandung. Peneliti menggunakan desain penelitian deskriptif. Populasinya adalah seluruh pasien yang memeriksakan kesehatannya di Puskesmas Pasirkaliki Kota Bandung pada bulan September berjumlah 1000 populasi. Pengambilan sampel menggunakan teknik proporsionate random sampling sebanyak 145 sampel. Alat ukur yang digunakan yaitu Survei Kepuasan Masyarakat (SKM). Analisa data menggunakan metode persentase. Hasil penelitian pada kepuasan masyarakat di Puskesmas Pasirkaliki Kota Bandung termasuk “Sangat Baik” dengan IKM 85,25 artinya mutu pelayanan “A”. Pada setiap poli di Puskesmas Pasirkaliki Kota Bandung memiliki hasil yaitu, kepuasan pasien di Poli Gigi termasuk “baik” dengan IKM 80,23 (B), kepuasan pasien di Poli Umum termasuk “sangat baik” dengan IKM 88,55 (A), kepuasan pasien di Poli Konsultasi Gizi termasuk “sangat baik” dengan IKM 83,33 (A), kepuasan pasien di Poli KIA termasuk “sangat baik” dengan IKM 84,60 (A), kepuasan pasien di Poli Lansia termasuk “baik” dengan IKM 81,85 (B). Hasil penelitian diharapkan dapat menjadi bahan evaluasi dan ditindaklanjuti dikemudian hari.

Kata kunci: Kepuasan, Pasien, Pelayanan Primer
Daftar Pustaka : 38 (2015-2023) 
Politeknik Kesehatan Kemenkes Bandung
Department of Nursing Bandung
Bandung Bachelor of Applied Nursing Study Program
Bandung, May 2024
Fajrin Nurul Aulia, P17320120411

AN OVERVIEW OF PATIENT SATISFACTION WITH PRIMARY HEALTH CARE SERVICE AT THE PASIRKALIKI HEALTH CENTER IN BANDUNG CITY
ABSTRACT
xiv, 80 p, 5 chapters, 2 charts, 13 tables, 13 appendices
The text discusses patient satisfaction as an indicator of healthcare quality in Indonesia. It mentions that a significant percentage of health centers in Indonesia, specifically 56.1% and 52.8% in West Java, lack sufficient healthcare workers. The study focuses on evaluating patient satisfaction at the Pasirkaliki Health Center in Bandung City. The researchers employed a descriptive research design and selected a sample of 145 patients out of a population of 1000 who visited the health center in September. The Community Satisfaction Survey (SKM) was used as the measuring instrument, and data analysis was done using the percentage method. The findings indicated that the community satisfaction at the Pasirkaliki Health Center was rated as "Very Good" with an IKM (service quality index) of 85.25, which corresponds to an "A" rating. This suggests that the quality of services provided at the health center is high. In each poly at the Pasirkaliki Health Center, Bandung City has results, namely, patient satisfaction in the Dental Clinic is included “good” with an MFI of 80.23 (B), patient satisfaction in the General Poly is included “very good” with an MFI of 88.55 (A), patient satisfaction in the Nutrition Consultation Poly is included “very good” with an MFI of 83.33 (A), patient satisfaction in the MCH Poly is included “very good” with an MFI of 84.60 (A), patient satisfaction in the Elderly Poly is included “good” with an MFI of 81.85 (B). The results of the study are expected to be evaluated and followed up in the future.

Keywords: Satisfaction, Patient, Primary Care
Bibliography : 38 (2015-2023)

Item Type:	Article
Subjects:	R Medicine > RT Nursing
Divisions:	Jurusan Keperawatan Bandung > D IV
Depositing User:	Ms. FAJRIN NURUL AULIA
Date Deposited:	28 Apr 2026 01:54
Last Modified:	28 Apr 2026 01:54
URI:	http://repo.poltekkesbandung.ac.id/id/eprint/10254

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