IMPLEMENTASI SMM ISO 9001:2015 TERHADAP BUDAYA KERJA PEGAWAI POLITEKNIK KESEHATAN KEMENTRIAN KESEHATAN BANDUNG

Hamzah, Ali and Kusmiati, Sri and Supriadi, Supriadi and Wisnu Wardani, Sri (2022) IMPLEMENTASI SMM ISO 9001:2015 TERHADAP BUDAYA KERJA PEGAWAI POLITEKNIK KESEHATAN KEMENTRIAN KESEHATAN BANDUNG. -, - (-). pp. 1-11. ISSN -

Text SMM_ISO_BUDAYA MUTU DAN KINERJA PEGAWAI_REPOSITORI_SRI WISNU_4.pdf Download (602kB)

Abstract

Quality Management System (QMS) ISO 9001:2015 has been applied in Health Polytechnic Ministry of Health Bandung since 2008 untill now which has provided benefits to increased employee productivity so that is able to foster the growth of quality culture of the institution. Implementation of QMS ISO 9001:2015 needs to be evaluated its effectiveness in Health Polytechnic Ministry of Health Bandung. This research aims to analyze the relationship implementation of QMS ISO 9001:2015 with quality culture in Health Polytechnic Ministry of Health Bandung. This study is a correlational descriptive study with cross sectional design. The research population is all lecturers and education personnel in the Health Polytechnic Mynistry of Health Bandung. The sample was selected using cluster sampling technique and proportional random sampling for each Department / Study Program based on the inclusion criteria set. Analysis data using chi square. The results showed that the level of knowledge of lecturers and education personnel regarding the application of QMS ISO 9001:2015 was mostly quite good, namely 47.2% (lecturers) and 54.3% (education personnel). The quality culture of lecturers has been good by 91.9% and education personnel by 88.9% is good. Based on statistical tests showed that the level of knowledge correlated significantly to the quality culture in both the lecturer and education groups with a p value of ≤ 0.05. This research also found that there is a significant correlation in lecturers and education personnel with less knowledge but have a good quality culture (p ≤ 0.05). The conclusion of the results of this study, QMS ISO 9001:2015, is significantly correlated to quality culture in both lecturer and education personnel. It is necessary to socialize and motivate continuously to further increase employee knowledge about QMS ISO 9001:2015 so that all have a good level of knowledge. More research is needed to explore factors that affect employee quality culture. Key words: Quality Management System (QMS) ISO 9001:2015, knowledge, quality culture.

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